Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that quality service is delivered consistently. Your exceptional communication skills will be essential in maintaining the functionality of our world-class systems, as you accurately define client issues and design effective resolutions based on your comprehensive product knowledge. This role requires a proactive approach to problem-solving and a commitment to client satisfaction.

Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in the documentation of client interactions and resolutions to enhance team knowledge.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Engage in continuous learning to stay updated on product features and enhancements.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Strong communication skills to effectively interact with clients and team members.
- Ability to troubleshoot and resolve technical issues efficiently.
- Familiarity with ticketing systems and service desk operations.
- Understanding of customer service principles and practices.

Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Jaipur office.
- A 15 years full time education is required.