Assistant Manager - Training and Development
Quess Corp Limited
Work from Office
Full Time
Min. 5 yearsJob Description
Assistant Manager - Trainer
Conduct new hire training (process, product, soft skills, and systems) for voice, non-voice, and blended processes
Deliver refresher and upskilling programs to improve agent productivity and quality scores
Design and update training materials including SOPs, decks, scripts, assessments, and job aids
Conduct call monitoring, audits, and feedback sessions to identify training gaps
Work closely with Quality and Operations teams to improve KPIs such as AHT, CSAT, FCR, and compliance
Provide coaching and mentoring to improve communication, product knowledge, and customer handling
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The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Jaipur to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
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