Client Relationship Executive

Goyal Designers is looking for a smart, professional, and sales-oriented Client Relationship Executive to handle customer inquiries received through Instagram and WhatsApp.

The role involves understanding customer requirements, handling conversations professionally, converting inquiries into video call appointments, following up with interested clients, and maximizing customer conversions.

The ideal candidate should have excellent communication skills, strong follow-up ability, and a customer-first approach. Prior experience in fashion, luxury retail, social media sales, or customer handling will be preferred.

Responsibilities :

• Handle Instagram & WhatsApp inquiries
• Respond to customers professionally and promptly
• Understand customer requirements and preferences
• Convert inquiries into video consultation appointments
• Follow up with interested customers
• Coordinate with the sales/video-call team
• Maintain proper customer records and follow-ups
• Build strong customer relationships and maximize conversions

Requirements :

• Strong communication skills in Hindi & English
• Sales-oriented mindset
• Good convincing and follow-up skills
• Social media handling experience preferred
• Professional and polite communication
• Interest in fashion/luxury industry preferred