Customer Support Executive

Customer Support Executive / Telecaller (Logistics & Courier Industry)

Company: Shiplifi

Location: Jaipur, Rajasthan (Work from Office)

Employment Type: Full-Time

Experience: 0–2 Years (Freshers can apply)

Salary: Competitive Fixed Salary + Attractive Performance Incentives

About ShiplifiShiplifi is a rapidly growing courier aggregation platform that helps businesses ship their orders through leading courier partners across India. We are looking for enthusiastic individuals who enjoy customer interaction, problem-solving, and sales.

• Key ResponsibilitiesCustomer Support (Primary Role)Handle customer queries through chat, WhatsApp, email, and phone calls.
• Resolve shipment, pickup, delivery, RTO, and tracking-related issues.
• Coordinate with courier partners to ensure timely issue resolution.
• Raise and follow up on support tickets until closure.
• Provide shipment updates and maintain excellent customer satisfaction.
• Maintain accurate records of customer interactions in the CRM/support system.
• Telecalling & Sales (Secondary Role)Contact potential customers and explain Shiplifi's courier services.
• Generate new business leads through outbound calling.
• Convert interested prospects into active customers.
• Build long-term relationships with clients.
• Meet monthly calling and sales targets to earn attractive incentives.
• Required SkillsExcellent communication skills in Hindi.
• Basic English speaking and writing skills preferred.
• Good typing speed and computer knowledge.
• Ability to multitask and solve customer issues efficiently.
• Positive attitude and customer-first approach.
• Comfortable speaking with customers over phone and chat.
• Ability to achieve sales targets and work in a fast-paced environment.
• Preferred Qualifications12th Pass or Graduate.
• Experience in Customer Support, Telecalling, BPO, Call Centre, Logistics, Courier, E-commerce, CRM, or Sales will be an advantage.
• Freshers with strong communication skills are encouraged to apply.
• Why Join Shiplifi?Fixed salary with performance-based incentives.
• Career growth opportunities in the fast-growing logistics and e-commerce sector.
• Training and skill development.
• Friendly and supportive work environment.
• Opportunity to learn customer support, logistics operations, and inside sales.

Job Location - Jaipur, Rajasthan (Work from Office)

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