Maintenance Officer

Key Responsibilities

1. Plant Monitoring & Performance Analysis • Monitor daily generation of all rooftop and ground-mounted solar power plants. • Analyze plant performance against expected generation. • Identify underperforming sites and investigate generation losses. • Monitor inverter performance, communication status, alarms, and system health. • Track Performance Ratio (PR), plant availability, and generation trends. • Escalate performance deviations and operational issues for corrective action. • Prepare Daily, Weekly, and Monthly Generation Analysis Reports.

2. Customer Support & Service Ticket Management • Serve as the primary point of contact for customer complaints and service requests. • Receive and register complaints through calls, emails, WhatsApp, and service portals. • Generate Service Ticket IDs for all customer complaints and maintenance requests. • Assign tickets to Maintenance Engineers or Technicians based on priority and location. • Monitor ticket status and ensure timely closure. • Provide regular updates to customers regarding issue status and resolution timelines. • Maintain service history records and complaint logs. • Collect customer feedback after service completion. • Ensure customer satisfaction through timely communication and support.

3. Issue Resolution & Maintenance Coordination • Identify operational issues through remote monitoring and performance analysis. • Coordinate with Maintenance Engineers and field technicians for issue resolution. • Follow up on pending issues until successful closure. • Conduct root cause analysis for recurring plant issues. • Escalate critical issues to the O&M Manager. • Ensure all customer complaints are resolved within defined SLA timelines.

4. Reporting & Documentation • Maintain accurate generation records and maintenance logs. • Prepare monthly performance reports for clients. • Develop annual performance reports covering: o Generation Trends o System Efficiency Analysis o Impact of Grid Failures and Power Cuts o Energy Savings Analysis o Payback Performance • Maintain proper documentation in designated company folders and databases. • Ensure timely submission of reports and records.

5. Preventive & Corrective Maintenance Management • Prepare and monitor preventive maintenance schedules. • Coordinate site visits and maintenance activities. • Track completion of preventive and corrective maintenance jobs. • Verify service reports submitted by technicians. • Maintain PM and CM records for audit and performance tracking. • Ensure maintenance activities are completed as per defined schedules.

6. Client Coordination & AMC Management • Coordinate with clients regarding plant performance and maintenance activities. • Share service schedules, maintenance updates, and performance reports. • Follow up for AMC (Annual Maintenance Contract) renewals. • Support preparation of O&M proposals and service agreements. • Maintain strong customer relationships through professional communication.

7. Vendor Coordination & Warranty Management • Coordinate with inverter, module, and equipment manufacturers for warranty claims. • Track repair, replacement, and warranty closure activities. • Maintain warranty documentation and records. • Ensure timely follow-up and closure of warranty cases. • Minimize equipment downtime through effective vendor coordination.

8. Safety & Compliance • Ensure adherence to company safety standards and SOPs. • Verify availability of PPE and safety equipment before maintenance activities. • Promote safe working practices across all project sites. • Ensure technicians comply with safety and quality requirements.

9. Operational Excellence • Ensure seamless coordination between customers, technicians, vendors, and internal teams. • Identify recurring issues and recommend preventive actions. • Suggest process improvements to enhance operational efficiency. • Contribute towards achieving customer satisfaction and plant performance goals.