Telemarketing Manager

We are looking for a confident, target-oriented Tele Sales Executive who can understand customer requirements, conduct software and service demonstrations over calls/online meetings, handle objections, and convert qualified leads into customers.

The ideal candidate should have strong communication skills, sales ability, and practical knowledge of software products, IT services, SaaS solutions, CRM, digital marketing, WhatsApp/API, SMS, IVR or similar technology-based services.

• Key ResponsibilitiesHandle inbound and outbound sales calls with potential customers.
• Understand customer requirements and identify the right product/service solution.
• Conduct software demos and service presentations over phone, video call, Google Meet or other platforms.
• Explain product features, benefits, pricing, packages and ROI in a simple manner.
• Follow up with leads generated through Meta Ads, Google Ads, WhatsApp, website, referrals and other channels.
• Qualify leads based on requirement, budget, decision-making authority and purchase timeline.
• Handle customer objections related to price, features, competition, implementation and ROI.
• Negotiate with prospects within approved pricing and commercial guidelines.
• Drive prospects through the complete sales funnel from lead → demo → follow-up → negotiation → closure.
• Close sales and achieve monthly revenue and conversion targets.
• Maintain regular follow-ups with hot and warm leads.
• Coordinate with the technical/operations team for product-related queries and implementation requirements.
• Maintain accurate lead and follow-up records in CRM.
• Share quotations, proposals and payment details with prospects.
• Upsell and cross-sell additional software modules and services wherever applicable.
• Maintain strong relationships with prospects and existing customers for referrals and repeat business.
• Provide daily/weekly sales reports to the reporting manager.
• Required SkillsSales SkillsStrong telephonic sales and closing ability.
• Excellent objection handling and negotiation skills.
• Ability to identify buying signals and close deals confidently.
• Strong follow-up discipline.
• Target-oriented and comfortable working with monthly sales targets.
• Ability to convert leads into paid customers.
• Software & Demo SkillsAbility to quickly understand and learn software products and SaaS platforms.
• Comfortable conducting software/product demonstrations.
• Ability to explain technical features in simple, customer-friendly language.
• Basic understanding of CRM, SaaS, APIs, WhatsApp Business, IVR, SMS, digital marketing or other IT services will be an advantage.
• Comfortable using Google Meet, Zoom, WhatsApp, CRM and other sales tools.
• Communication SkillsExcellent Hindi and English communication skills.
• Good listening and questioning ability.
• Professional telephone etiquette.
• Confident presentation and convincing skills.
• Ability to communicate with business owners, decision-makers and senior management.

Candidate ProfileThe ideal candidate should be:

• Confident and persuasive on calls.
• A strong communicator and active listener.
• Comfortable giving live product/service demos.
• Highly motivated by sales targets and incentives.
• Good at understanding customer pain points.
• Capable of handling multiple leads and follow-ups simultaneously.
• Self-driven, energetic and result-oriented.
• Willing to learn new software and technology products quickly.
• Key Performance Indicators (KPIs)Number of calls handled.
• Qualified leads generated.
• Demo-to-lead conversion.
• Follow-up conversion rate.
• Demo-to-sale conversion rate.
• Monthly sales closures.
• Monthly revenue achievement.
• Average deal value.
• Lead response and follow-up time.
• Customer retention / repeat business.

EducationGraduate preferred.

Candidates with strong sales experience may also be considered irrespective of educational background.

Performance-based incentives will be linked to sales closures and revenue achievement.

Preferred ExperienceCandidates with experience in:

• SaaS / Software Sales
• CRM Sales
• IT Services Sales
• Digital Marketing Services
• WhatsApp API / Business API
• IVR / Bulk SMS / RCS
• Website & App Development
• B2B Tele Sales
• Inside Sales
• EdTech / FinTech / PropTech / Tech Solutions

will be preferred.

• Why Join Us?Performance-based incentives
• Growth-oriented sales environment
• Exposure to software and technology products
• Opportunity to work with B2B clients and decision-makers
• Career growth into Senior Tele Sales / Inside Sales Manager / Business Development Manager