Hardware & Network Engineer

Location: Jodhpur

Experience: 0 to 2 Years

Employment Type: Full-Time

Key Responsibilities:

·        Provide first-level technical support to users via calls, emails, or ticketing systems

·        Diagnose and resolve basic hardware, software, and network issues

·        Log and track support tickets and ensure timely resolution

·        Escalate complex issues to L2/L3 teams when required

·        Assist in system monitoring and report any irregularities

·        Install, configure, and maintain desktops, laptops, and software applications

·        Support users with password resets, access issues, and basic troubleshooting

·        Maintain documentation of issues, solutions, and processes

·        Ensure adherence to IT policies and security standards

Required Skills:

·        Basic knowledge of operating systems (Windows/Linux)

·        Understanding of networking fundamentals (IP, DNS, LAN/WAN)

·        Familiarity with ticketing tools and remote support tools

·        Basic knowledge of hardware and software troubleshooting

·        Good communication and problem-solving skills

·        Ability to work in shifts if required