Key Responsibilities:

Front Desk Operations:

* Welcome members and visitors with a friendly and professional demeanor.

* Manage phone calls, emails, and inquiries regarding classes, memberships, and gym services.

* Maintain a clean and organized reception area.

* Handle member check-ins and ensure accurate attendance tracking.

* Address customer questions, complaints, and concerns promptly and effectively.

Sales and Membership Growth:

* Actively promote gym memberships, class packages, and retail products to potential clients.

* Conduct tours of the facility to showcase gym amenities and programs.

* Follow up on leads generated through marketing campaigns and walk-ins.

* Assist in achieving monthly sales and revenue targets.

Administrative Duties:

* Maintain accurate records of memberships, contracts, and sales.

* Process payments and manage daily cash handling and reporting.

* Support the team in scheduling classes and coordinating bookings.