Automotive Service Advisor

Position: Service Advisor – Electric 3-Wheeler

Department: Service / After-Sales

Industry: Electric 3-Wheeler / EV Automotive

Employment Type: Full-Time

Job Summary:

We are looking for a Customer-Focused and Responsible Service Advisor for our Electric 3-Wheeler Service Center. The candidate will be responsible for customer handling, vehicle service coordination, complaint management, DMS updates, stock management, and ensuring timely delivery of assigned work.

• Key Responsibilities:
• Handle customers professionally and understand their vehicle-related complaints and requirements.
• Receive vehicles and accurately record customer complaints and vehicle details.
• Create and update Job Cards and Customer Complaints in DMS (Dealer Management System).
• Coordinate with technicians for diagnosis, repair, and timely resolution of vehicle complaints.
• Regularly follow up on open job cards and ensure vehicles are delivered within the committed timeline.
• Communicate repair status, estimated delivery time, and other relevant updates to customers.
• Ensure punctuality and timely completion of assigned work.
• Maintain proper records of vehicle service, warranty cases, spare parts, and customer complaints.
• Maintain and monitor service center spare-parts stock and coordinate for shortages/replenishment.
• Prepare daily/weekly service reports using MS Excel.
• Maintain customer and vehicle data accurately in Excel and DMS.
• Coordinate with the Warranty, Technical, Parts, and OEM teams whenever required.
• Handle customer escalations professionally and ensure customer satisfaction.
• Ensure proper documentation and closure of completed job cards.
• Follow service center SOPs, safety procedures, and company guidelines.

• Required Skills:
• Advanced MS Excel knowledge is mandatory.
• VLOOKUP / XLOOKUP
• Filters & Sorting
• Data management and reporting
• Basic Excel dashboards/reports
• Good knowledge of MS Word and basic computer operations.
• Must have experience or ability to work on DMS (Dealer Management System) software.
• Good communication and customer-handling skills.
• Good knowledge of email drafting and professional email communication.
• Good coordination and follow-up skills.
• Ability to manage multiple vehicles and complaints simultaneously.
• Strong sense of responsibility and time management.
• Ability to complete assigned work within the given TAT.

• Preferred Candidate Profile
• Experience as a Service Advisor / Service Executive / Customer Service Executive in an automobile or EV service center will be preferred.
• Experience with Electric 3-Wheeler / E-Rickshaw / EV vehicles will be an added advantage.
• Basic understanding of vehicle service, spare parts, warranty, and repair processes is preferred.
• Should be customer-friendly, disciplined, punctual, and target-oriented.
• Key Performance Areas (KPI)Customer satisfaction and complaint handling
• Job Card creation and closure in DMS
• Vehicle delivery within committed TAT
• Timely follow-up of pending vehicles
• Service center stock accuracy
• Proper documentation and reporting
• Customer communication and escalation management
• Timely completion of assigned work
• Reduction in repeat complaints

Education & Experience:

Education: Graduate / Diploma / ITI preferred

Experience: 1–3 years in Automobile / EV Service preferred

Freshers: Candidates with excellent computer skills and customer-handling ability may also be considered.

Important Requirements:

Advanced Excel + Basic Computer Knowledge + Customer Handling + DMS Knowledge + Email Communication + Time Management + Service Center Stock Management are mandatory/preferred skills for this position.