Service and Operations Manager
Equitas Small Finance Ltd
Work from Office
Full Time
Min. 1 yearJob Description
Service & Operations Manager
| SOM KRA FY'26-27 | Monthly | |||||
Category | Parameters | Parameter Weight % | Achievement Scale | A+/A | B | C/D | E |
MoM CASA NTB (Nos) | 5.00% | 0 to 200% | 4 | 4 | 2 | 2 | |
Business parameter | MoM CASA Value AMB (OTB+NTB value growth p.m. -Rs. in Lakhs) | 7.50% | 0 to 300% | 7.00 | 6.00 | 4.00 | 2.00 |
LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)- converted to monthly | 7.50% | 0 to 300% | 0.25 | 0.25 | 0.20 | 0.10 | |
| MoM RTD Value (OTB+NTB value growth p.m. - Rs. in Lakhs) | 10.00% | 0 to 200% | 12.00 | 8.00 | 6.00 | 6.00 |
| Locker Nos & Credit Card Nos | 5.00% | 0 to 200% | 5 | 5 | 3 | 3 |
| 1 Self Sourced GL disb per month (min 1 lac Ticket size) | 5.00% | 0 to 200% |
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| Business score contribution % | 40% |
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Minimum branch FTR percentage should be 75%. (Branch Score) | 7.5% | Above 95 - 150% |
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Operational parameter | Audit & Compliance: (Monthly Rating remins till the next audit rating) | 10.0% |
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Minimum Branch SR TAT - 90% | 7.50% | Above 95 - 125% |
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| CA opening TAT within 3 working days from Lead creation date (Physical + Digital) | 5.00% | Above 90% - 125% |
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| Project 95 - Minimum 75% achievement | 5.00% | Above 90 - 150% |
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| Customer Complaint (Customer Complaint raised due to branch error) | 5.00% | No Complaint 100% |
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| 100% Eligible forms sent to RMU and reconciled by CPC team | 5.00% | Nil for less than 100% |
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| ReKYC completion for the month from the active base (Exclude LEA notice attached) | 5.00% | Above 90 - 125% |
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| Inoperative account from the active base | 5.00% | Above 70 - 125% |
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| Inoperative Locker - No locker should be inoperative for more than 6 month. (either regularization or break open to be done) | 5.00% | Nil for less than 100% |
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| Operational score contribution % | 60% |
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Business score contribution % + Operational score contribution % | 100% |
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Job role
Job requirements
About company
You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Kishangarh to get hired quickly.
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