Collection Associate

Job Description: Loan Collections Executive

Role Overview

The Loan Collections Executive is responsible for recovering outstanding payments from delinquent borrowers while maintaining professional relationships and adherence to regulatory guidelines. This role involves tracking overdue accounts, communicating effectively with customers to negotiate repayment plans, and minimizing the organization's non-performing assets (NPAs).

Key Responsibilities

• Delinquency Management: Monitor assigned portfolios of overdue loan accounts and initiate contact with customers via phone, email, or field visits.
• Negotiation & Settlement: Understand the borrower's financial situation and negotiate realistic, mutually acceptable repayment schedules or settlements within company policy.
• Data Maintenance: Accurately update the collection management system with call logs, customer commitments, and payment status.
• Compliance & Ethics: Strictly adhere to regulatory guidelines (such as RBI fair practices codes) and ethical collection standards, ensuring zero harassment or coercive tactics.
• Coordination: Work closely with the legal and recovery teams to escalate critical or uncooperative default cases.

Key Requirements

• Education: Graduate in any discipline (Commerce or Business background is a plus).
• Experience: 1–3 years of experience in retail loan collections (secured/unsecured loans, microfinance, or credit cards). Freshers with strong communication skills may be considered.

Skills:

• Strong negotiation, persuasion, and conflict-resolution abilities.
• Excellent verbal communication skills (proficiency in regional/local languages is highly preferred).
• Resilience and the ability to work under target-driven pressure.
• Basic knowledge of loan lifecycles, EMIs, and banking terms.