Source to Settle Support Analyst - Senior Associate

ET Source to Settle Support Analyst

The opportunity

The ET Source to Settle Support Analyst will be responsible for owning the support services for Enterprise Technology Business Management Operations purchase requests and invoices for specific Service lines and EY Technology sub function. Exceptional customer service skills are key to success. The Support Analyst is responsible for ensuring an efficient purchase request process by monitoring purchase request processes end to end and handling each request according to KPI’s and SLA timeframes.

Your key responsibilities:

• Review incoming Technology purchase requests and invoices, for accuracy and completeness and take ownership of all requests assigned
• Analyze each request against an agreed upon checklist for acceptance or follow up with the requestor
• Follow process guidelines for constructing and creating the request in the firm’s procurement tool
• Track each request through the Mercury workflow and ensure any required action is undertaken to get an approved purchase order created in a timely manner
• Update process trackers for overview of transaction status and volume, ensuring the tracker is kept up to date and in alignment with Mercury and POrtal
• Work closely with cross functional teams on end to end management of purchase request and invoice transactions to ensure adherence to SLA’s and KPIs
• Provide problem resolution to purchase order and invoice transactions where applicable
• Manage a central mailbox, researching and replying to inquiries in a timely manner
• Provide updates to requestors as needed or as required
• Manage operational reporting for aging items and purchase order management and oversight
• Participate in testing of new tool releases impacting the Source to Settle service
• Help support Purchase Order compliance analysis and Purchase Order adoption
• Help drive process improvement based upon your critical pain point identification
• Undertake adhoc work at the direction of the Source to Settle Operations team Lead
• Review process documentation for accuracy and updates
• Escalate problems to Team Lead for visibility and resolution
• Support vendor escalations through analysis and transactional documentation

Skillset and attributes for success

To qualify for the role, you must have

• Effective time management skills with the ability to meet deadlines
• Ability to work in a fast-paced, dynamic environment
• Strong multi-tasking, prioritization and organizational skills
• Excellent written, listening and verbal skills in English
• Ability to work autonomously when necessary in a virtual work environment, while working in a team that is geographically dispersed
• Strong business acumen, critical and analytical thinking skills with a key focus for detail
• Experience in working in a global environment and an ability to interact with different cultures and build strong working relationships

What we look for

• 2+ years of work experience in similar processing environment
• Demonstrated experience in MS office (Outlook, Word, Excel, PowerPoint & MS TEAMS)
• Knowledge of Request to Receipt and invoice processing
• SAP SRM, SAP VIM experience from a business/functional perspective
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid changes

What working at EY offers

Reward statement plus an outline of the culture and environment in this part of the firm. If not covered elsewhere, this may include language about the interesting, varied, and important work; the freedom and autonomy you’ll have in the role; the feedback you will receive that you can learn from to achieve mastery at something; opportunities for personal growth and career advancement; or who and how you will be connected to others.