Hardware Asset Management Support Specialist

Hardware Asset Management Support

Job Description:

Provide user support and training for Hardware Asset Management (HAM) processes, ensuring smooth adoption and accurate data. Handle production support activities by troubleshooting issues, coordinating fixes, and working with technical teams to keep systems stable and reliable.

Key Responsibilities:

•    Provide end-to-end support for users throughout the Hardware Asset Management (HAM) lifecycle.
•    Conduct user training sessions and create documentation to ensure smooth adoption of processes.
•    Resolve user queries promptly and effectively, leveraging AI-based tools where applicable.
•    Collaborate with development teams to validate new features, enhancements, and bug fixes.
•    Participate in integration testing activities to ensure system stability and compliance with business requirements.
•    Monitor data synchronization processes and scheduled jobs to ensure timely and accurate data flow across systems.
•    Troubleshoot job failures and coordinate with technical teams for resolution.
•    Perform regular data quality checks on data to maintain accuracy, completeness, and consistency.
•    Identify and correct data discrepancies and ensure compliance with organizational standards.

Required Skills
•    Strong understanding of IT Asset Management processes (HAM/SAM).
•    Proficiency in Excel 
•    Knowledge of SQL queries for data extraction, validation, and troubleshooting.
•    Experience with data validation, troubleshooting, and job monitoring.
•    Ability to resolve user queries efficiently and document solutions for future reference.
•    Familiarity with IT Asset Management tools and integration tools.
•    Good communication skills for user support and training.

Qualifications:
•    Bachelor’s degree in computer science, Information Technology, or related field.
•    3+ years of IT experience is User support and Production support 
•    Analytical, problem-solving, and communication skills.
•    Hands-on knowledge of IT Asset Management lifecycles (HAM and SAM).

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Experience Level

Mid Level