Incident Manager - IT Service Management
IQVIA
Work from Office
Full Time
Min. 5 yearsJob Description
Incident Management/ ITIL
Job Overview - Incident Manager
The Incident Manager plays a pivotal role in coordinating, documenting, and communicating during incident resolution.
Key responsibilities include:
Facilitating the Incident Process: Initiating and managing incident bridges, ensuring timely updates and escalations.
Communication Management: Sharing updates with technical teams, service owners, and end users.
Documentation: Maintaining a chronological record of events and decisions.
Stakeholder Engagement: Confirming incident ownership and coordinating with SMEs, service owners, and business partners
Qualifications
• Bachelor's Degree
• Five (5) years IT Service Management Experience with minimum 2 years in Incident Management Req
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Experience Level
Mid LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Kochi to get hired quickly.
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