Branch Manager - Sales and Operations

Sales Management Manager India

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

 

JOB DESCRIPTION

Job Title                                       :             Branch Manager

Department                                :             Commercial

Sub Department                        :             -

Reporting                                    :             Area General Manager

 

Role Summary:

• Responsible for overseeing branch activities, meeting vessel allocation targets, and ensuring adherence to company procedures.

 

Core Responsibilities:

 

• Taking care of all Branch related activities
• Meeting the vessel allocation on each trade, Sales calls /Visits sending reports as per the KPIs set
• Monitoring each activity and taking care with the best inputs available.
• Maintain good culture and image of CMA CGM with best customer satisfaction and CMA CGM service procedures.
• Ensure adherence of CMA CGM Procedures
• Sending Branch weekly and other required reports time to time
• Attending management meeting, commercial etc. with the thorough knowledge of the data and market inputs available
• Keep close contact with the market and explore new business opportunities for the organization.
• Team management which includes proper work allocation, team building, guidance to team etc.
• Ensure Team is well equipped with Systems knowledge and resourced with right size of Manpower.
• Perform Sales Visits / Calls as per agreed with Zonal AGM / Commercial Director. 10 Sales Visits/Week for Outside Sales profile or 15 Calls / Week for Inside Sales profile.
• Feeder space management – liaising with 3rd party vendors for required allocation in co-ordination with centralized operations team.
• Overseeing the activities of logistics and operations.

 

Key Performance Indicators:

 

• Branch Management to ensure customer Satisfaction and CMA India Management Key
• Meeting Sales / Commercial KPIs as set by the organization
• Ensure Commercial viability of Branch as per CMA CGM criterions.
• Maintaining good image and culture of the organization
• Sending all branch and commercial related reports with the best inputs within timelines
• Attending Branch and Commercial related meetings
• Meeting Commercial Budget Trade Wise / Service wise
• Good team management

 

Qualifications and Skill Sets:

• Graduate with very good management skills
• Strong communication skills and computer skills
• Expertise in team management
• Good Knowledge about the local market, competition information and Sales skills.
• Sincere, honest, dedicated and a team worker.
• 4 – 5 years of experience in similar capacity in the same area.

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines.

 

Experience Level

Mid Level