Senior Product/Application Support Specialist

Senior-GDC

Roles & responsibilities 
Overall, this is a role that will assist application owners across multiple products and may include any of, or a combination of the tasks listed below (lead or execute different tasks )
Strategy & Roadmaps: Assist in the development, deployment, and management of the product/application lifecycle, product/application roadmap, and product/application requirements/scope.
Functionality: Support product/application owners in ensuring alignment of business logic and processes of the product(s)/ application(s) with industry standards, best practice and organizational requirements. 
Collaboration: Collaborate with cross-functional teams to ensure seamless integration and delivery of product features.
Continuous Improvement & Innovation: Embrace creative thinking and exploration of new ideas when developing application specific requirements and working through application specific processes.
Risk Management: Identify and address any issues or discrepancies in the product development process.
Development Process (SDLC): Assist the Product/Application Owner with various tasks throughout the development lifecycle including deployment of the application.
Incident Management: Assist in resolving any issues or incidents related to the product/application, minimizing downtime and impact on users  
Documentation: Assist in creation or maintaining comprehensive documentation to support the application and product release, including release notes, functional guidance and practice aids. Coordinate efforts with deployment leads for consideration between member firm and end-user deployment materials.
Business Testing: Conduct User Acceptance Testing (UAT) for features and functionalities and assist, where applicable, Review and align QA test plan and deliverables with business testing plan. 
Customer Centricity: Develop relationships with key users and business leaders to keep the customer at the center of everything you do. By focusing on business outcomes, assist with driving strategy and requirements and communicating customer needs to stakeholders

 

 

Roles & responsibilities 
Overall, this is a role that will assist application owners across multiple products and may include any of, or a combination of the tasks listed below (lead or execute different tasks )
Strategy & Roadmaps: Assist in the development, deployment, and management of the product/application lifecycle, product/application roadmap, and product/application requirements/scope.
Functionality: Support product/application owners in ensuring alignment of business logic and processes of the product(s)/ application(s) with industry standards, best practice and organizational requirements. 
Collaboration: Collaborate with cross-functional teams to ensure seamless integration and delivery of product features.
Continuous Improvement & Innovation: Embrace creative thinking and exploration of new ideas when developing application specific requirements and working through application specific processes.
Risk Management: Identify and address any issues or discrepancies in the product development process.
Development Process (SDLC): Assist the Product/Application Owner with various tasks throughout the development lifecycle including deployment of the application.
Incident Management: Assist in resolving any issues or incidents related to the product/application, minimizing downtime and impact on users  
Documentation: Assist in creation or maintaining comprehensive documentation to support the application and product release, including release notes, functional guidance and practice aids. Coordinate efforts with deployment leads for consideration between member firm and end-user deployment materials.
Business Testing: Conduct User Acceptance Testing (UAT) for features and functionalities and assist, where applicable, Review and align QA test plan and deliverables with business testing plan. 
Customer Centricity: Develop relationships with key users and business leaders to keep the customer at the center of everything you do. By focusing on business outcomes, assist with driving strategy and requirements and communicating customer needs to stakeholders

Mandatory  technical & functional skills

Ability to obtain in-depth knowledge of an application, including its architecture, functionality, and underlying technologies.

Strong communication and writing skills

Understanding of the audit lifecycle and engagement processes, with the ability to apply this knowledge to the deployment of new technologies.

Understanding of SDLC process

Experience/Knowledge in KCw

 

This role is for you if you have  the below
Educational qualifications
MBA with good understanding of accounting / auditing concepts
Work experience
4-6 years of working experience in relevant in relevant discipline
Prior experience in auditing domain is highly preferred. 

Experience Level

Senior Level