Senior Service Manager

Sr.Manager - Service

Date Posted:

2026-04-19

Country:

India

Location:

A-1, Aroma Gardens,S.R.M.Road, Lisie Junction,Ernakulum Kochi 682018, India

Title: Manager - Service

About Otis India

Otis is the world’s leading elevator and escalator company, moving 2.5 billion people every day and maintaining over ~2.5 million units globally. With a global team of 72,000 colleagues, including 45,000 field professionals, Otis delivers innovative, safe and reliable mobility solutions found in many of the world’s most iconic buildings and busiest transport hubs. Operating in 200+ countries and territories, Otis combines global expertise with strong local capabilities. Guided by a clear vision to help people thrive in a taller, faster, smarter world, Otis is committed to customer-centric service, future-focused innovation, and responsible corporate citizenship.

Role Overview

The Service Manager is responsible for delivering operational excellence in the designated area, ensuring customer centricity and customer delight. The role oversees field operations, customer relationship management, team performance, and compliance with service standards while driving continuous improvement and business growth.

Key Responsibilities

· Responsible for managing Service & Service Sales team of the area.

· Adhere to all Safety, Quality and Ethics policies of the company.

· Conceptualize and implement maintenance systems and records.

· Ensure zero callbacks and zero incident/accident through process management and periodic scheduled maintenance.

· Drive Service commercial parameters for Area.

· Responsible for customers interface & customer management.

· Develop & meet Business forecast.

· Planning and Deployment of Manpower.

· Conceptualize, and plan methods to better inventory control.

· Prepare monthly management report on Service deliverables.

· Create safety awareness among employees.

· Conduct Fatality Prevention Audits at sites.

· Ensure implementation of safety standards at sites.

· Attend Safety Committee Meetings.

· Ensure employee engagement and two-way communication.

· Employee recognition & appreciation

Qualifications & Requirements

· B.E/Diploma in Engineering with preferably 8-15 years of relevant experience

· The candidate should preferably be from elevator background having operational experience in Service & Field operations business involving high volumes.

What You Need to Be Successful at Otis

· Customer-Centric Mindset Otis is committed to being a world-class, customer-focused service company, success begins with understanding and caring for customer needs.

· Problem-Solving & Technical Curiosity Innovation is core to Otis’ heritage—Being curious, analytical, and apply engineering principles.

· Empowerment

We encourage and support smart risk taking with ownership and accountability.

· Collaboration & Communication

We work together as a one team we partner, create connections and contribute across Otis.

· Future-Focused Mindset Otis looks for individuals who are smart, adaptive, digitally aware, and excited to shape the future of smarter, safer mobility.

What’s In it For Me

· Real Impact from Day One Work on projects that directly influence how millions move safely across India’s buildings, metros, railways, commercial hubs, and airports.

· Structured Learning & Growth Access to technical training, leadership development, mentorship, and global best practices—designed to accelerate your career.

· Global Exposure, Local Opportunities Be part of a global company, with opportunities to learn from global experts while building your career.

· People-First Culture Join Otis that places people at the center of everything—your well-being, growth, and success truly matter here.

· Career Paths for Every Ambition Whether you want to build expertise in engineering, manufacturing, operations, service, project management, HR, finance, legal, Delivery Operations or technology—Otis supports multiple growth pathways.

· Work on Innovation That Matters Experience the intersection of smart technology, safety, sustainability, and urban mobility.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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Experience Level

Senior Level