Talent Services L And D-Supervising Associate-OCEANIA Learning Experience and Design Consultant

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Position description

Position

Learning Experience and Design Consultant

Division

Core Business Services

Overall position purpose

The Learning Experience and Design Consultant will be instrumental in contributing to contemporary best practice learning and learner experiences to help shape EY wide initiatives. They will help to create an EY Employee Experience that delivers a consistent and positive learner and people experience.

The primary purpose of the Learning Experience and Design Consultant role is to look at the overall employee learner experience and recommend and create learner experiences that provide impactful learning and engagement.

These learning experiences will then guide the creation and development of innovative learning and development metrics, experiences and solutions within the organization.

They will keep abreast of the latest methods to improve learning experiences, fostering a culture of continuous learning and professional development throughout the organization.

The Learning Experience and Design Consultant is dedicated to crafting dynamic learning experiences that equip our people with the skills and mindsets needed to excel in their roles (current and future).

Working closely with the Learning Design Manager, Learning Insights and Technology Manager, and Learning Insights Consultant, this role is responsible for:

• Analysing learning data and insights to create learner journeys and learning maps, across the employee lifecycle, to ensure impactful and consistent learner experiences across the business
• Creating learner personas, learning metrics and experience guidelines
• Researching best practice learning experiences and building these into our learning journeys and maps
• Working closely with the learning design and learning insights team to ensure our recommended learning experiences are translated into viable learning metrics and solutions

Major responsibilities/duties

• Supporting the design and development of innovative and contemporary learning journeys and maps that create real learning experiences and impact for our EY people.
• Using learning insights to help drive concept generation and storyboarding across a range of projects, ensuring all learning experience solutions are designed to achieve clear learning outcomes.
• Collaborating with our Learning Design and Technology and Insights Manager and team, subject matter experts within and outside of the business; and our wider TD team to scope, design and deliver metrics and innovative learning solutions that drive employee learning results.
• Helping to provide guidance to the TD team on the most effective learning metrics and methodologies to drive impactful learner experiences
• Working flexibly and embracing a fast-paced timelines and deliverables approach

Objectives/measures

The key performance measures include:

• Learner engagement scores
• Feedback scores
• Innovation in training approach
• Learner knowledge retention
• Learner satisfaction scores
• Time to market
• Accessibility of programs
• Client satisfaction and participant experience
• Additional activities and learning and development objectives should be set and reviewed with your Counsellor on a cycle basis as per LEAD

Day‑to‑day challenges

You will need to remain agile and adapt to changing requests from the business, whilst ensuring you are creating best in class learning experiences. You will be required to manage competing priorities, varying content focus areas and multiple deliverables in this role. Other challenges may include:

• Balancing costs and quality of training
• Designing consistent learning experiences for a diverse workforce
• Managing time and business process requirements
• Teams and participants resistance to adopting new ways of learning

Qualifications, knowledge & experience

Qualifications and experience

• Experience creating learning metrics and solutions that deliver real impact using contemporary learning delivery approaches
• Proven use of contemporary research, platforms, and applications to create meaningful learning metrics and experiences
• Demonstrated ability to manage multiple priorities.
• Instructional Design experience, utilising adult learning principles
• Strong attention to detail and quality outcomes
• Sound project management experience with an achievement orientation.
• Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels
• Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as ‘one team’

Knowledge

• Strong IT skills – Microsoft Office 365 suite – MS Teams, Excel, PowerPoint, Word, Outlook, SharePoint, Power BI etc.
• Skills in creating learning experiences using contemporary digital ie: Canva and learning platforms, Apps ie: Ed App and authoring tools
• Minimum 3 years’ experience in L&D or Instructional Design

Expectations

The following EY firm wide role and expectations information apply to this role:

• LEAD CBS Global Rank Expectations at a Supervising Associate rank.

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