CRM Technical Consultant

MSD CRM Architect

Job purpose:

A D365 CRM Technical Architect with deep hands-on knowledge of D365 CRM Configuration, customization within multiple CRM modules (Sales, Service and Marketing) and integration.

Your client responsibilities:

• Work on CRM engagements to design the next generation digital architecture
• Be involved in analyse and design phases of a project
• Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.
• Execute & participate in application design sessions and make solution recommendations
• Deep understanding of Integration & Data Migration methods/tools within D365 CRM
• Deep knowledge of configuring and customizing CRM application
• Develop CRM Application using .NetPlugins/ASP.Net extensions
• Ensuring that design is in line with the business requirements
• Work cooperatively in a team environment
• Remain flexible on changing workloads

Your people responsibilities:

• Building a quality culture
• Foster teamwork and lead by example
• Training and mentoring of project resources
• Participating in the organization-wide people initiatives

Key skills:

• Minimum 10+ years of CRM Configuration & Customization experience is must.
• Must have done hands-on development – writing plugins
• Must have done worked on large transformation programs in onshore offshore delivery model
• Must have worked on client facing engagements
• Must have done at least one end to end implementation with integration
• Design and coding experience in skills viz. (Visual Studio, C# and IIS-Dynamics CRM)
• Experience in agile delivery and deployment , continuous integration and build processes
• Familiar with relational database concepts and SQL
• Strong analytical and problem-solving skills; ability to work creatively in problem solving environment
• Extensive experience in presales/sales which includes contributing to RFP/RFI; participating in client orals,capability demonstration etc
• Excellent written and verbal communication skills
• BE/B.Tech./MCA/MBA with a sound industry experience

Preferred skills:

• CRM Configuration & Customization(Plugins etc)
• D365 CRM Certified