Team Leader
Sbi Cards And Payment Services LimitedFixed
₹30,000 - ₹35,000
Average Incentives*
₹5,000
Earning Potential
₹40,000
Fixed
₹30,000 - ₹35,000
Average Incentives
₹5,000
Earning Potential
₹40,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 1 year
Basic EnglishJob highlights
Urgently hiring
22 applicants
Benefits include: Joining Bonus, Annual Bonus, PF, Petrol Allowance, Internet Allowance, Health Insurance, ESI (ESIC)
Job Description
HR Nana Sir 8080639493
Key Responsibilities:
- Performance Management: Track agent KPIs (resolution rates, normalization, rollback) daily to identify trends and address non-adherence to guidelines.
- Vendor SLA Management: Oversee agency payouts, agent headcount, and ensure compliance with internal/regulatory guidelines on data security.
- Call Quality Assurance: Conduct regular spot audits and call sampling using a Vendor Management, Collection Telecalling - SBI Card call-listening framework to ensure process adherence.
- Training and Development: Ensure staff receives proper certification and training on credit card products and collection strategies.
- Goal Setting: Set targets for team members and coordinate with internal stakeholders for business continuity. Unstop +3
Required Skills & Qualifications:
- Experience: Previous experience in telecalling, collections, or team management, often requiring 3–8 years in banking/finance.
- Knowledge: Good understanding of Collection Telecalling - SBI Cards processes, CRM systems, and dialer strategies.
- Skills: Strong leadership, analytical abilities for daily performance reporting, and ability to work under high pressure
Job role
Job requirements
About company
You can expect a minimum salary of 30,000 INR and can go up to 40,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolhapur to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Kolhapur at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is 10 May 2026. For more details, download apna app and find Full Time jobs in Kolhapur . Through apna, you can find jobs in 64 cities across India. Join NOW!