Customer Support Executive

About the job

As a Customer Service Executive at Prdgy, you will play a crucial role in ensuring customer satisfaction and building strong client relationships. Your effective communication skills, problem-solving abilities, and conflict management expertise will be essential in addressing customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

1. Interact with customers via phone, email, and chat to provide assistance and support.

2. Handle customer complaints and escalations with empathy and patience, aiming for a swift resolution.

3. Maintain accurate records of customer interactions and transactions in the CRM system.

4. Collaborate with internal teams to address customer needs and improve overall service delivery.

5. Proactively reach out to customers to gather feedback and ensure their satisfaction.

6. Communicate effectively in both spoken and written English and Hindi to cater to a diverse clientele.

7. Continuously strive to enhance the customer experience and exceed expectations through exceptional service delivery. 

If you are a customer-oriented individual with a passion for delivering top-notch service and building lasting relationships, we invite you to join our dynamic team at Prdgy and make a positive impact on our customers' experience.