Food And Beverage Captain/Manager

Job DescriptionPosition: Food & Beverage Captain (F&B Captain)

Company: Cocoon Café by The Rajbari Bawali

Department: Food & Beverage Service

Location: Kolkata, Shakespeare Sarani

Reports To: Café Manager

About Cocoon Café

Cocoon Café, an upcoming venture by The Rajbari Bawali, is a contemporary café offering artisanal coffee, handcrafted beverages, gourmet cuisine, and warm hospitality. Inspired by the heritage and excellence of The Rajbari Bawali, Cocoon Café aims to create memorable dining experiences through exceptional service, quality offerings, and an inviting ambiance.

Job Summary

The Food & Beverage Captain is responsible for leading the front-of-house service team to deliver outstanding guest experiences. The Captain supervises daily dining operations, ensures adherence to service standards, coordinates with the kitchen and barista teams, and mentors service associates to maintain operational excellence and guest satisfaction.

• Key ResponsibilitiesGuest Service & ExperienceEnsure every guest receives prompt, courteous, and personalized service.
• Welcome guests and assist the Hostess with seating during peak hours.
• Engage with guests, anticipate their needs, and ensure complete satisfaction throughout their visit.
• Handle guest concerns, complaints, and special requests professionally and promptly.
• Build strong guest relationships to encourage repeat business and positive reviews.
• Team LeadershipSupervise, guide, and motivate Waiters, Waitresses, and Service Associates during each shift.
• Allocate sections and responsibilities before service.
• Monitor staff performance and ensure adherence to service standards.
• Conduct daily team briefings on menu updates, promotions, reservations, and operational priorities.
• Train new team members on SOPs, service etiquette, menu knowledge, and guest interaction.
• Service OperationsEnsure smooth coordination between the service team, kitchen, and baristas.
• Monitor order accuracy and timely delivery of food and beverages.
• Ensure proper table setup, cleanliness, and presentation before, during, and after service.
• Oversee opening, mid-shift, and closing procedures.
• Maintain efficient table turnover while ensuring guest comfort.
• Sales & UpsellingPromote signature dishes, specialty coffees, desserts, and seasonal offerings.
• Encourage upselling and suggestive selling to enhance guest experience and increase revenue.
• Assist the Café Manager in achieving daily and monthly sales targets.
• Monitor average guest spend and recommend strategies to improve sales performance.
• Quality AssuranceEnsure compliance with the café's service standards and SOPs.
• Conduct regular checks on food presentation, beverage quality, and service timing.
• Monitor cleanliness of the dining area, service stations, and guest facilities.
• Ensure all service equipment is clean, functional, and properly maintained.
• Cash & POS CoordinationCoordinate with the Cashier to ensure billing accuracy.
• Verify guest bills before presentation when required.
• Assist with resolving billing discrepancies or payment-related issues.
• Ensure all orders are correctly entered into the POS system.
• Inventory & Stock ControlMonitor the availability of service supplies such as cutlery, crockery, glassware, napkins, and condiments.
• Coordinate with the Store and Kitchen teams to maintain adequate stock levels.
• Report shortages, breakages, and maintenance issues promptly.
• Hygiene & SafetyEnsure strict adherence to food safety, hygiene, and sanitation standards.
• Monitor staff grooming and uniform compliance.
• Follow company health, safety, and fire safety protocols.
• Promote a clean, safe, and organized work environment.
• Administrative ResponsibilitiesAssist in preparing daily operational and sales reports.
• Maintain shift records, attendance, and service logs.
• Report guest feedback and operational issues to the Café Manager.
• Support event execution, VIP visits, and group reservations.
• Required QualificationsGraduate or Diploma in Hotel Management, Hospitality Management, or Food & Beverage Service.
• Relevant certifications in hospitality or food safety will be an added advantage.
• Experience3–5 years of experience in Food & Beverage Service, with at least 1 year in a supervisory or Captain role.
• Experience in premium cafés, restaurants, hotels, or luxury hospitality establishments is preferred.
• Required SkillsExcellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• In-depth knowledge of food, coffee, beverages, and service standards.
• Excellent guest service and complaint resolution skills.
• Familiarity with POS systems and restaurant operations.
• Strong organizational and multitasking abilities.
• Ability to work efficiently under pressure.
• Fluency in English and Hindi; knowledge of Bengali is preferred.
• Personal AttributesProfessional, confident, and well-groomed.
• Positive attitude with a guest-first approach.
• Strong leadership and decision-making abilities.
• Calm and composed during busy service periods.
• Attention to detail and commitment to quality.
• Punctual, reliable, and accountable.
• Passion for hospitality and continuous learning.
• Working ConditionsRotational shifts, including weekends and public holidays.
• Prolonged standing and walking during service hours.
• Fast-paced café environment requiring constant coordination with multiple teams.
• Key Performance Indicators (KPIs)Guest satisfaction and online review ratings.
• Team productivity and service efficiency.
• Order accuracy and service time.
• Upselling performance and average guest spend.
• Compliance with SOPs and hygiene standards.
• Staff training and development.
• Table turnover efficiency.
• Attendance, punctuality, and leadership effectiveness.

Why Join Cocoon Café?

At Cocoon Café by The Rajbari Bawali, we believe exceptional hospitality is built on leadership, teamwork, and attention to detail. As an F&B Captain, you will play a key role in inspiring the service team, maintaining premium hospitality standards, and ensuring every guest enjoys an unforgettable dining experience. Your leadership and commitment to excellence will contribute directly to the success and reputation of Cocoon Café.