Sales Support Executive

Key Responsibilities

• Sales & Client AcquisitionGenerate and follow up on leads through calls, WhatsApp, emails, and social media.
• Explain product features and benefits to travel agencies and tour operators.
• Conduct online product demonstrations and presentations for prospective clients.
• Convert inquiries into paid subscriptions and achieve monthly sales targets.
• Maintain proper lead updates in CRM and follow-up systems.

Product Demo & Onboarding

• Provide detailed walkthroughs of the platform features.
• Help new clients with account setup and onboarding.
• Train clients on modules like lead management, quotations, itineraries, email management, and traveller database.
• Coordinate with the technical team for implementation-related requirements.

Customer Support

• Resolve client queries via call, WhatsApp, email, and remote sessions.
• Provide basic troubleshooting and guidance to users.
• Maintain high customer satisfaction and ensure timely issue resolution.
• Escalate technical issues to the development team when required.
• Collect customer feedback and suggest product improvements.

Required Skills

• Excellent communication skills in English & Hindi (Bengali preferred).
• Strong presentation and convincing abilities.
• Basic understanding of SaaS/software products.
• Comfortable with calls, Zoom/Google Meet demos, and customer handling.
• Good computer knowledge including Excel, email handling, and CRM usage.
• Problem-solving attitude with a customer-first approach.

Preferred Candidate Profile

• Experience in travel industry, software sales, or customer support will be an advantage.
• Fresher with strong communication and learning ability can also apply.
• Knowledge of travel operations, quotations, or ticketing is a plus.

Salary & Incentives

• Fixed Salary + Attractive Incentives
• Performance-based growth opportunities
• Training & career development support

Working Days & Timing

• 6 Days Working
• Timing: As per company policy