Telecalling Executive

Position: Telecalling Executive

Department: Service

Location: Barrackpore

Employment Type: Full-Time

CTC: ₹19,000 per month

Job Summary

We are looking for a dedicated and customer-oriented Telecalling Executive to support our Service Department. The candidate will be responsible for handling customer feedback calls, regular service reminder calls, and ensuring a positive customer experience through effective communication. The ideal candidate should have good communication skills in Hindi and Bengali, along with basic computer knowledge.

Key Responsibilities

• Conduct feedback calls with customers after service completion.
• Handle regular service reminder and follow-up calls.
• Schedule and coordinate service appointments, if required.
• Address customer queries and escalate service-related issues to the concerned team.
• Maintain accurate customer records, call logs, and feedback reports in Excel.
• Coordinate with the Service Department to ensure timely customer communication.
• Ensure customer satisfaction through professional and courteous communication.
• Complete daily calling targets and maintain quality standards.

Eligibility

• Graduate in any discipline (Higher Secondary may also be considered with relevant experience).
• 1–2 years of experience in Telecalling, Customer Support, Customer Service, or Call Centre.
• Experience in the automobile or service industry will be an added advantage.

Required Skills

• Good verbal communication in Hindi and Bengali (mandatory).
• Basic understanding of English.
• Basic computer knowledge, including MS Excel and MS Word.
• Good customer handling and interpersonal skills.
• Ability to maintain records and work in a team.
• Positive attitude and willingness to learn.

Key Performance Indicators (KPIs)

• Number of feedback calls completed.
• Number of service reminder calls completed.
• Customer satisfaction and feedback quality.
• Accuracy of call records and reports.
• Daily productivity and attendance.

Working Hours

• 9 hours per day (including breaks)
• 6 days working (as per company policy)

Compensation & Benefits

• CTC: ₹19,000 (based on experience and skills)
• Paid leave as per company policy
• Career growth opportunities
• Training and development support

Reporting To

Service Manager