Call Quality Analyst

Teleminds Infotech
Salt Lake City, Kolkata/Calcutta
₹16,000 - ₹20,000 monthly

Fixed

₹16,000 - ₹20,000

Earning Potential

₹20,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Fast HR reply

Fast HR reply

HR responded to 87% candidates in last 7 days

17 applicants

17 applicants

Benefits include: PF, Travel Allowance (TA), ESI (ESIC), One-way cab

Benefits include: PF, Travel Allowance (TA), ESI (ESIC), One-way cab

Job Description

Job Title: Call Quality Analyst

Location: Salt Lake Sector V, Kolkata

Company: Teleminds Infotech Pvt Ltd..

Shift Timings : 6:00am to 3:00pm (Monday to Saturday)

8:00am to 5:00pm(Monday to Saturday)

3:00pm to 12:00pm (Monday to Saturday)


We are hiring for Call Quality Analyst.


Freshers are welcome to apply!


Key Responsibilities:

  • Monitor, evaluate and auditing inbound and outbound calls.
  • Identify areas for improvement and provide feedback.
  • Maintain quality assurance standards and compliance.
  • Prepare call analysis reports and share insights with the management.

Requirements:

  • Prior experience in a similar role (1-2 years preferred).
  • Fluency in English is mandatory
  • Strong listening skills.
  • Proficiency in Excel & Word.
  • Attention to detail and a proactive approach.

Share your CV - HR PRIYADARSHINI 9123761574

Job role

Work location
Work locationMegatherm Tower, Street Number 25, GP Block, Sector V, Bidhannagar, Kolkata, West Bengal, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
Education12th Pass
Skills
Skillsbpo, Customer support, Blended process, Domestic BPO, QA knowledge, Call analysis, Call recording, Call monitoring, International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
English levelGood (Intermediate / Advanced) English
Age limit
Age limit20 - 35 years
Gender
GenderAny gender

About company

Name
NameTeleminds Infotech
Address
AddressMegatherm Tower, Street Number 25, GP Block, Sector V, Bidhannagar, Kolkata, West Bengal, India
Job posted by Teleminds Infotech

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You can expect a minimum salary of 16,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Kolkata at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 19 Aug 2026. For more details, download apna app and find Full Time jobs in Kolkata . Through apna, you can find jobs in 64 cities across India. Join NOW!