Captain – F&B Service

Job Description

Job Title: Captain – F&B Service

Department: Food & Beverage (F&B)

Industry: Hospitality / Hotels / Restaurants

Job Location: [Kolkata]

Experience Required: 4 – 7 Years

Salary: ₹18,000 – ₹22,000 per month

Employment Type: Full-Time

Job Summary: We are looking for a responsible and service-oriented Captain to oversee daily restaurant operations and ensure excellent guest experiences. The ideal candidate will supervise service staff, maintain coordination with the kitchen team, and uphold high standards of hospitality and service efficiency.

Key Responsibilities:

• Supervise and manage floor operations during service hours
• Ensure smooth coordination between kitchen and service teams
• Monitor service quality and enhance guest satisfaction
• Train, guide, and motivate stewards for efficient service delivery
• Handle guest queries, complaints, and escalations professionally
• Ensure adherence to SOPs and service standards
• Maintain cleanliness, presentation, and ambiance of the service area

Requirements

• Graduate or Diploma in Hotel Management or relevant field
• 4–7 years of experience in Food & Beverage service
• Minimum 1–2 years of experience in a supervisory role

Key Skills:

• Leadership and team management
• Strong communication and interpersonal skills
• Guest handling and problem-solving ability
• Knowledge of service standards and hospitality etiquette
• Ability to work in a fast-paced environment

Benefits

• Competitive salary package
• Growth opportunities within the organization
• Supportive and professional work environment
• Staff meals and other company benefits (if applicable)