Customer Care Executive

Location - Kolkata

Key Responsibilities

• Handling Bengali and Hindi customer calls, providing guidance about Ayurveda benefits in daily life, maintaining records
• Assist customers in product selection and guide them through the shopping process
• Clearly explain product features, ingredients, and benefits
• Address customer queries, concerns, and complaints with proper resolutions
• Maintain accurate records of customer interactions
• Ensure professional, polite, and positive communication at all times
• Support sales conversion through effective communication

Required Skills

• Strong verbal communication skills in Bengali and Hindi
• Good listening and problem-solving abilities
• Basic computer knowledge
• Customer-focused mindset
• Ability to handle calls patiently and confidently

What We Offer

• Competitive salary based on skills and performance
• Growth opportunities within the organization