Customer Care Executive

Job Title: Customer Support Associate – International BPO (Blended Process)

Location: Kolkata, India

Industry: BPO / ITES

Employment Type: Full-Time

Shift: Rotational (Morning, Evening & Night Shifts)

Extra Allowance for Dynamic Shifts

Contact: +91 7003340067 (Vivek) & +91 6290843165(Pinaki)

Send your CV on WhatsApp

Job Overview

We are looking for dynamic and customer-focused Customer Support Associates to join our International BPO team. The role involves handling both voice and non-voice interactions including calls, emails, and chats with international customers. Candidates should have strong communication skills, the ability to multitask, and a customer-first attitude.

Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email, and live chat.
• Provide accurate information regarding products, services, or account-related queries.
• Resolve customer issues promptly while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the CRM system.
• Follow company policies and quality standards during all interactions.
• Meet performance metrics such as CSAT, quality score, AHT, and productivity targets.
• Escalate complex issues to the relevant departments when necessary.
• Work effectively in a blended environment (voice + non-voice).

Eligibility Criteria:

• Minimum Qualification: Higher Secondary / Graduate (preferred).
• Experience:
• Freshers can apply.
• Prior BPO / customer service experience will be an advantage.
• Excellent English communication skills (spoken and written).
• Basic computer knowledge and typing skills.
• Ability to work in rotational shifts (Morning, Evening & Night).

Work Schedule

• 6 rotational week-offs Per Month
• 3 rotational shifts:
• Morning Shift
• Evening Shift
• Night Shift

Compensation & Benefits

• Competitive salary package
• Performance incentives
• Paid training
• Extra Allowance for Dynamic shifts (as per company policy)
• Career growth opportunities within the organization

Why Join Us?

• International exposure working with global customers
• Friendly and professional work environment
• Skill development and career advancement opportunities

You can directly contact us on WhatsApp on +91 7003340067 (Vivek) & +91 6290843165(Pinaki).