Customer Care Executive

1. Handle Inbound and Outbound Calls

• Receive incoming calls from customers and assist them with their queries.
• Make outgoing calls to customers for sales, follow-ups, feedback, or appointment confirmations.

2. Manage Customer Complaints

• Listen carefully to customer complaints and understand their problem.
• Handle customers and Try to solve the issue.

3. Book Service Appointments

• Schedule service appointments for customers as per their requirement.
• Reschedule or cancel appointments when customers request changes.
• Confirm appointment details like date, time, and service type with customers.

4. Do Back Office Work (Data Entry)

• Update customer details and call information in the company software (CRM).
• Make sure all information is entered correctly without any mistakes.
• Keep a clear record of what the customer said and what solution was given.

5. Solve Customer Problems

• Answer customer questions about products, bills, orders, or services.
• Try to solve the problem in the very first call itself (First-Call Resolution).