Customer Care Executive
Indian Consultants Chamber Of CommerceFixed
₹10,000 - ₹15,000
Average Incentives*
₹5,000
Earning Potential
₹20,000
Fixed
₹10,000 - ₹15,000
Average Incentives
₹5,000
Earning Potential
₹20,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 2 years
Basic EnglishJob highlights
Urgently hiring
4 applicants
Job Description
1. Handle Inbound and Outbound Calls
- Receive incoming calls from customers and assist them with their queries.
- Make outgoing calls to customers for sales, follow-ups, feedback, or appointment confirmations.
2. Manage Customer Complaints
- Listen carefully to customer complaints and understand their problem.
- Handle customers and Try to solve the issue.
3. Book Service Appointments
- Schedule service appointments for customers as per their requirement.
- Reschedule or cancel appointments when customers request changes.
- Confirm appointment details like date, time, and service type with customers.
4. Do Back Office Work (Data Entry)
- Update customer details and call information in the company software (CRM).
- Make sure all information is entered correctly without any mistakes.
- Keep a clear record of what the customer said and what solution was given.
5. Solve Customer Problems
- Answer customer questions about products, bills, orders, or services.
- Try to solve the problem in the very first call itself (First-Call Resolution).
Job role
Job requirements
About company
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The candidate should have completed Diploma degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Only Female candidates can apply for this job.
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