Customer Support Executive

Designation: Customer Support Trainee

Company: Universal Corporate Limited

Location: Kalighat

Salary: ₹12,300 per month

Job Responsibilities:

• Handle customer queries through calls, emails, or messages in a professional manner.
• Provide accurate information about company services and resolve basic customer concerns.
• Maintain proper records of customer interactions and update details in the system.
• Assist customers with basic troubleshooting and service-related issues.
• Coordinate with internal teams to ensure timely resolution of customer complaints.
• Maintain a polite and customer-focused approach during all interactions.
• Ensure timely follow-ups with customers for pending queries or requests.
• Support daily customer service operations and administrative tasks.

Requirements: Basic computer knowledge (MS Office, email handling, data entry).

• Good communication and interpersonal skills.
• Willingness to learn and adapt in a customer service environment.
• Ability to handle customers patiently and professionally.