Debt Recovery Agent

Nilachal credit management Private Limited was established in 2019 is a leading recovery and collection agency in East India. Having our H.O. in Guwahati, Assam, Bankas Solution, we have our presence in eight states across India with reputed and established national and private banks and NBFC’s with the strength of more than 500 staffs under the IIBF guidance.

Job Summary: The Field Collection Executive is responsible for managing debt collections by visiting clients in their designated area, collecting payments, and providing support to resolve any payment-related issues. This role ensures prompt recovery of outstanding dues, minimizes the risk of bad debts, and fosters a professional and customer-oriented approach to collections.

Key Responsibilities:

Customer Visits: Conduct scheduled visits to clients/customers to collect overdue payments or negotiate payment plans.

Account Review: Review outstanding balances, verify customer account information, and communicate any discrepancies.

Payment Handling: Collect payments via cash, cheques, or digital means as per company policy, and ensure prompt deposit and documentation.

Documentation: Maintain accurate records of payment collections, communication, and any agreements or commitments.

Relationship Management: Handle client interactions professionally, ensuring respectful and transparent communication to maintain positive relationships.

Follow-Up: Regularly follow up with customers on outstanding balances and payment schedules to prevent account delinquency.

Reporting: Prepare and submit daily/weekly/monthly reports on collections and account statuses to the Collection Manager.

Compliance: Adhere to all legal and regulatory requirements in handling payments and customer accounts.

Skills: Strong interpersonal and communication skills

Familiarity with financial and accounting principles

Proficiency in using mobile applications or software for reporting and documentation

Other Requirements:

Valid driver's license and willingness to travel locally

Ability to work independently with good organizational skills