International Voice Process Agent

Job Summary

We are looking for a dynamic and customer-focused Inbound International Voice Process Executive to handle customer queries and provide support to international clients through voice calls. The candidate should possess excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities

• Handle inbound calls from international customers professionally.
• Resolve customer queries, complaints, and service requests efficiently.
• Provide accurate information about products, services, and processes.
• Maintain high levels of customer satisfaction and call quality standards.
• Document customer interactions and update records in CRM/software systems.
• Escalate unresolved issues to the concerned department when required.
• Meet daily productivity and performance targets.
• Follow company policies, process guidelines, and compliance standards.

Required Skills

• Excellent verbal communication skills in English.
• Strong listening and interpersonal skills.
• Basic computer knowledge and typing skills.
• Problem-solving and multitasking abilities.
• Customer service orientation.

Eligibility Criteria

• Minimum qualification: Higher Secondary / Graduate.
• Should have experience in international voice process
• Prior experience in international BPO/voice process is an advantage.

Preferred Qualifications

• Experience in customer support or telesales.
• Familiarity with CRM tools and call handling software.
• Ability to handle pressure and work in a fast-paced environment.

Salary & Benefits

• Competitive salary package
• Incentives
• Free cab pick up
• Training and career growth opportunities
• PF/ESI

Work from office

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Work Location: In person