Liaisoning Officer

Job Summary

We are seeking a highly organized and detail-oriented Liaison Officer to manage statutory documentation and compliance for all onboard railway catering staff. The role involves coordinating with internal departments, IRCTC authorities, hospitals, police departments, and other government agencies to ensure every employee possesses valid and up-to-date mandatory documents before deployment.

The Liaison Officer will play a critical role in preventing operational disruptions, financial penalties, and compliance issues by ensuring 100% documentation readiness across all train operations.

Key Responsibilities

Manage end-to-end documentation for all new joining employees.

Verify and maintain employee KYC and onboarding documents.

Track expiry dates of all mandatory documents.

Coordinate renewal of:

IRCTC Identity Cards

Railway Entry Passes

Medical Fitness Certificates

Police Verification Certificates

Food Safety/Health Certificates (if applicable)

Any other statutory documents required by IRCTC or Indian Railways.

Liaise with IRCTC officials and railway authorities for document approvals and renewals.

Coordinate with hospitals, diagnostic centers, police departments, and government offices to obtain required certificates.

Maintain digital and physical records of all employee documents.

Ensure no employee is deployed with expired or missing documentation.

Prepare compliance reports for management.

Coordinate with HR and Operations regarding employee deployment readiness.

Support audits conducted by IRCTC or railway authorities.

Ensure complete compliance with IRCTC documentation policies.

Key Performance Indicators (KPIs)

KPITargetDocumentation Compliance100%Expired DocumentsZeroID Card Renewal Before Expiry100%Medical Certificate Validity100%Police Verification Completion100%New Joiner Documentation TATWithin 48 HoursAudit Non-ComplianceZeroIRCTC Penalties Due to DocumentationZeroEmployee Deployment with Invalid DocumentsZero

Required Skills

Excellent documentation management

Strong coordination and follow-up skills

Knowledge of IRCTC/Railway documentation procedures (preferred)

Government liaison experience

MS Excel and record management

Strong communication skills

High attention to detail

Ability to work under deadlines

Confidentiality and integrity

Preferred Qualification

Graduate in any discipline.

2 to 5 years of experience in liaison, compliance, administration, HR documentation, railway operations, or statutory documentation.

Experience dealing with government departments or railway authorities will be an added advantage.

Why this role is critical

The Liaison Officer serves as the compliance backbone of railway catering operations. Every onboard employee must hold valid statutory documents before deployment. Any lapse, such as an expired ID card, medical certificate, police verification, or railway pass, can lead to IRCTC penalties, removal of staff from service, disruption of train operations, and, in severe cases, suspension or cancellation of the train catering license. The role demands exceptional accuracy, proactive tracking, and timely coordination to ensure uninterrupted operations and full regulatory compliance.