Receptionist / Front Office Executive

Located in the heart of Kolkata , Brill Marina is a luxury property known for its impeccable service and elegant design. We pride ourselves on creating unforgettable experiences for leisure and business travelers alike. We are looking for a warm, professional, and detail-oriented individual to join our front desk team and be the welcoming face of our hotel."

Position Summary:

We are seeking a polished and customer-focused Hotel Receptionist to be the first point of contact for our guests. You will be responsible for creating a welcoming atmosphere, managing the check-in and check-out process, handling reservations, and ensuring every guest leaves with a positive impression of our property. The ideal candidate has excellent communication skills, a knack for problem-solving, and a genuine passion for hospitality.

Key Responsibilities:

Your daily responsibilities will include:

• Guest Check-In/Out: Greet guests warmly upon arrival, efficiently process check-ins and check-outs, and assign rooms according to guest preferences and availability.
• Reservations Management: Handle room bookings via phone, email, and online travel agencies (OTAs) such as Booking.com or Expedia. Process modifications and cancellations accurately.
• Payment Processing: Collect payments, process credit card transactions, handle cash, and manage guest folios/bills with precision.
• Concierge Services: Provide information about hotel amenities, local attractions, restaurants, and transportation. Arrange tours, dinner reservations, or taxi services upon request.
• Guest Relations: Anticipate guest needs, handle complaints or issues with patience and professionalism, and escalate complex problems to management when necessary.
• Communication: Operate the hotel switchboard, transfer calls, take messages, and relay information promptly to housekeeping, maintenance, or other departments.
• Administrative Tasks: Maintain accurate guest records in the Property Management System (PMS), manage guest mail/packages, and ensure the front desk area remains clean and organized.
• Security: Verify guest identification, issue room keys, and follow hotel safety and emergency protocols to ensure guest and staff security.