Receptionist / Front Office Executive

Role overview

The Receptionist is the first point of contact for all walk-in customers, vendors, and visitors at M L Roy and Co Sanitations Ltd. This role is responsible for creating a warm and professional first impression, managing front-desk operations, channelling enquiries to the right departments, and providing general administrative support to ensure smooth day-to-day functioning of the showroom and office.

Key responsibilities

• Welcome and greet walk-in customers, visitors and vendors warmly and professionally
• Manage the front desk and ensure the reception area is tidy and presentable at all times
• Answer and route incoming phone calls; take and relay messages accurately
• Register walk-in customers and direct them to the appropriate sales officer
• Maintain a daily visitor log and customer enquiry register
• Handle basic product enquiries and provide general showroom information
• Schedule and coordinate appointments for the sales team and management
• Manage incoming and outgoing correspondence — letters, courier, emails
• Assist in maintaining office records, files and documentation
• Coordinate with the accounts and sales teams for order-related follow-ups
• Handle basic customer complaints at the front desk and escalate promptly
• Support management with clerical and administrative tasks as required
• Monitor office supplies inventory and raise indent for replenishment
• Assist in preparation of basic MIS reports and data entry as needed
• Manage on spot billing

Required skills

• Pleasant personality with excellent spoken communication in Bengali, Hindi and English
• Professional telephone etiquette and front-desk manners
• Strong organisational and multitasking ability
• Proficiency in MS Office — Word, Excel, and basic email handling
• Knowledge of Tally is mandatory
• Ability to remain calm and composed under busy showroom conditions
• Attention to detail in maintaining records and registers
• Discretion and professionalism in handling sensitive information

Friendly, proactive, and customer-first attitude

Please call / What's App:-- Md Shoaib :-- 9038951973 ( 11 am - 8 pm)