Receptionist / Front Office Executive

🏋️‍♀️ Job Description: Female Gym ReceptionistPosition SummaryWe are seeking a highly motivated, friendly, and professional Female Receptionist to be the welcoming face and organizational anchor of our gym. This pivotal role involves managing the front desk, ensuring the gym floor maintains our high standards, and proactively assisting members with their accounts and package upgrades. The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for customer service and fitness.

• Key Responsibilities1. Front Desk & Client ManagementGreet all members, guests, and visitors with a positive and enthusiastic demeanor.
• Manage member check-ins, verify memberships, and handle guest registrations.
• Answer phones, respond to emails, and address general inquiries in a timely and professional manner.
• Process point-of-sale transactions for merchandise, supplements, and new memberships.
• Maintain an organized and clean reception area and front office.
• 2. Package Upgrades & Sales SupportProactively identify opportunities for client package upgradation, including personal training sessions, premium memberships, and specialised classes.
• Educate members on the benefits of different service offerings and packages.
• Maintain accurate records of client contracts, expiration dates, and account status.
• Assist the sales team by scheduling tours and follow-up calls for prospective members.
• 3. Gym Floor Maintenance & Operations SupportConduct regular visual sweeps of the gym floor to ensure a high standard of floor maintenance.
• Promptly report any faulty equipment, safety hazards, or maintenance issues to the appropriate staff.
• Ensure weights and accessories are properly racked and stored throughout the facility.
• Monitor and replenish essential gym supplies, such as cleaning materials, towels, and water cooler stock.
• Qualifications & SkillsProven experience in a customer service, administrative, or receptionist role (experience in a gym or fitness environment is a strong asset).
• Exceptional verbal and written communication skills in [Specify Language(s), e.g., English , Hindi and Bengali].
• Proficiency with basic computer software (MS Office, CRM, or membership management systems).
• Highly organised, detail-oriented, and capable of multi-tasking in a fast-paced environment.
• A positive, energetic, and professional presentation.