Senior Front Office Executive

🏢 PNB MetLife Insurance India Ltd.

💼 Position: Senior Front Office Executive

📍 Location: [DUNLOP/ KOLKATA]

⏱️ Job Type: Full-Time

📈 Experience Level: 0 –5 Years

🌟 About the RoleAre you the energetic, organized face that brings warmth and professionalism to every interaction?

🤝 PNB MetLife is looking for a Senior Front Office Executive to join our team! In this key role, you will be the primary point of contact for our valued policyholders, visitors, and internal teams, ensuring a smooth, delightful, and highly professional front-desk experience. 🚀✨

• 🎯 Key Responsibilities🤝 Customer Experience & Relationship Management
• First Impressions: Warmly greet and welcome all clients, policyholders, and visitors with a professional and reassuring demeanor. 😊👋
• Query Resolution: Assist walk-in customers with basic policy information, premium payments, and service requests promptly. 📋💳
• Escalation Handling: Handle customer grievances tactfully and route complex inquiries to the appropriate department/manager. 🔀💬
• 📞 Front Desk Operations & Communication
• Call Management: Manage central incoming phone calls, direct inquiries, and convey clear messages to concerned teams. ☎️📲
• Visitor Logs: Maintain digital/physical visitor registers, issue security badges, and ensure security compliance. 📝🎫
• Mail & Courier Management: Oversee incoming and outgoing courier shipments, official mail distribution, and office correspondence. ✉️📦
• 🗂️ Administrative & Facility Support
• Meeting & Boardroom Scheduling: Coordinate conference room bookings, organize hospitality for executive meetings, and set up client presentations. 📅☕
• Vendor & Supplies Oversight: Monitor inventory of front-office supplies, brochures, forms, and coordinate with vendors to maintain office standards. 📦🖊️
• Branch Coordination: Support the Branch Operations Lead with daily admin workflows, attendance logs, and records maintenance. 📊📂
• 📋 Required Qualifications & Skills🎓 Education: HS & ABOVE
• 🗣️ Communication: Fluency in English and [Local Language] with strong verbal and written communication skills.
• 💻 Tech Tech-Savvy: Proficient in MS Office (Excel, Word, Outlook) and CRM software.
• 🧠 Soft Skills: Exceptional interpersonal skills, problem-solving mindset, and multitasking ability under pressure. ✨
• 🎁 What We Offer💰 Competitive Compensation: Attractive salary package with performance-linked incentives.
• 🩺 Health & Wellness: Comprehensive medical coverage for you and your family. 🏥💙
• 🚀 Career Growth: Ample opportunities for internal promotion into Operations, Claims, or Sales management. 📈
• 🤝 Work Culture: A collaborative, inclusive, and encouraging work environment at one of India’s leading life insurance brands! 🏆