Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Sales and Distribution (SD)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business objectives.
- Monitor system performance and implement improvements to enhance reliability and efficiency.
- Mentor junior team members to foster skill development and knowledge sharing.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Sales and Distribution (SD).
- Strong analytical skills to diagnose and resolve complex system issues.
- Experience in managing and supporting enterprise resource planning modules related to sales and distribution.
- Ability to work collaboratively with cross-functional teams to deliver effective solutions.
- Excellent communication skills to articulate technical information clearly to diverse audiences.
- Capability to document processes and solutions to support knowledge management.

Additional Information:
- The candidate should have minimum 8 years of experience in SAP Sales and Distribution (SD).
- This position is based at our KDC1D - SEZ location.
- A 15 years full time education is required.