Cluster Incharge - Kolkata

Cluster Incharge - Kolkata

Responsibilities

Cluster in-charge

Operational Oversight and Quality Assurance

• Coordinate with the Port team for placing indents with the Railway for the required coal rakes
• Ensure the efficient placement of coal rakes to meet operational needs
• Oversee the entire process from the receipt of coal rake to submission of bills, including weighment and sampling
• Ensure the quality and quantity of coal received at the TPS complies with the specified standards outlined in the contract
• Act as a witness during weighment and sampling processes, alongside third-party representatives and customer representatives, to ensure accuracy and validation
• Collect samples for quality check by independent inspection agency, and for future internal sample/reference
• Collaborate with an independent inspection agency and address any discrepancies found in the samples with respect to quality and quantity and ensure payments are processed accordingly
• Prepare and submit referee letters from independent agency when differences are detected in the samples for quality and quantity analysis
• Establish effective communication and liaison with various internal (Logistics and shipping, Finance, Quality) and external (external agencies) stakeholders involved in the process

Branch Development Strategy, Market Intelligence

• Conduct market mapping for the select region to identify potential new key accounts and explore further potential from current key accounts
• Identify and drive new product development opportunities
• Grow and retain market share for key accounts
• Capture market intelligence through multiple sources (field inputs, research, competition intelligence)
• Voice of Customer (VoC) on coal quality (customer feedback)
• Competitor scanning
• Champion IRM Registration amongst existing customers and ensure new orders are done through IRM (as mandated)
• Provide market intelligence about the pricing and product details to the team along with the Chief trader
• Review existing processes and systems for identifying process/system improvements, identify new initiatives, automation, and digitization opportunities

Documentation and Payments

• Maintain accurate records of coal quality, quantity, and analysis results
• Maintain delivery schedule as per tender/customer requirements
• Validate required documents and clearance procedures for bill payments
• Ensure that records are up-to-date and readily available for internal and external auditing processes

Management Information System (MIS)

• Maintain accurate Management Information System (MIS) records for the TPS and upload the same on digital platform provided by the organisation
• Keep track of MIS for the specific TPS plant to assess and report on performance

Digitisation and Automation

• Support comprehensive digitization strategies to optimise operational efficiency
• Innovate and implement automation solutions to support overall organisational goals/strategy
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Key Stakeholders Internal:

• Commercial
• Logistics
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Key Stakeholders External:

• Customers
• Railways
• Inspection Agencies

Qualifications

Education Qualification:

• Graduate

Work Experience (Range of years):

• 2+ years of experience