How much salary can I expect as a Customer Service Associate in Axis Bank-Securities in Kolkata/Calcutta?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Customer Service Associate in Axis Bank-Securities in Kolkata/Calcutta?

The candidate should have completed the required education and people who have 2 to 6 years are eligible to apply for this job. You can apply for more jobs in Kolkata/Calcutta to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

Is it a work from home job?

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No work-related deposit needs to be made during your employment with the company.

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Customer Service Associate

Axis Bank-Securities

Customer Service Associate

Axis Bank-Securities

Kolkata/Calcutta

Not disclosed

Work from Office

Full Time

Min. 2 years

Job Description

Customer Service Associate

Resolve customer Queries, Requests & Complaints (QRC’s) on Trading and Demat A/c related products, such as Equity, Derivative Futures
& Options, Mutual Fund, Currency & Commodities etc.
2. Answer incoming customer & Branch calls, Emails & Chats.
3. Check on the status of customer accounts and resolve maintenance related queries.
4. Document knowledge as solution articles
5. Review and explain account charges & trade settlement related QRC’s.
6. Defuse irate customers & Escalate unresolved issues to relevant internal teams
7. Identify and assess customers’ needs to strive for highest Customer Experience (CX)
8. Ability to Multi-Task and work in a fast-paced, Contact Center environment
9. Provide accurate, valid and complete information by using the right methods/tools.