Associate - Digital Process Re-engineering (DPR) Development

IN_Senior Associate_DPR development_iGT - Citizen and Business Services_Advisory_Kolkata

Line of Service

Advisory

Industry/Sector

GPS X-Sector

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

JD – TASMAC PMU – Business Analyst (Cat A)

Job Summary-: At PwC, our purpose is to build trust in society and solve important problems. We are a network of firms in 157 countries with more than 300,000 professionals dedicated to delivering quality in Assurance, Advisory, and Tax services.

Within Advisory, we have a large team focused on driving government transformation through digital inclusion. We are seeking a candidate who is motivated to work with government clients and make a positive societal impact. The successful candidate will be expected to work proactively and effectively across client engagements and take ownership of delivering the entrusted scope of work. 

Responsibilities 

• Lead Government Process Re-engineering: map AS-IS/TO-BE processes, streamline and digitize workflows, and define citizen-centric KPIs.

• Plan and monitor e-governance projects: maintain schedules, track risks/issues/dependencies, coordinate vendors, and report on KPIs/SLAs.

• Support contract management: contribute to Statements of Work, change requests, compliance tracking, performance reviews, and service credits/penalties.

• Elicit and document requirements: run workshops/interviews; produce documentations, user stories/use cases, and acceptance criteria; maintain traceability.

• Develop strategic roadmaps, guidelines, and frameworks: define objectives, milestones, standards, and measurement plans.

• Drive change management: stakeholder analysis, communications planning, training coordination, and adoption metrics.

• Coordinate application rollout: plan releases, prepare cutover/runbooks, manage hypercare, and support end-user onboarding/training.

• Analyze implemented solutions: assess fit against requirements, identify gaps, and recommend remediation or enhancements.

• Conduct feasibility studies for new or amended solutions: evaluate options, estimate effort/cost, assess risks, and outline implementation approach.

• Support application audits: coordinate performance testing/tuning, security assessments, and quality certification readiness.

• Prepare strategies and execution plans: define delivery approach, resourcing, governance, and KPIs.

• Evaluate projects and measure impact: track outcomes, benefits realization/ROI, capture lessons learned, and recommend course corrections.

• Manage bid processes with procurement: conduct pre-bid meetings, handle clarifications, support technical/commercial evaluation, and assist in award decisions.

• Contribute to business development: identify opportunities, support solutioning, develop proposals, and participate in client presentations.

• Provide other related consulting and implementation support as needed.

Mandatory skill sets: 

• 2+ years’ experience across DPR development, RFP/bid management, GPR, management consulting, business analysis, business development, strategic planning, and change management.

• Government sector exposure: Central/State/ULBs and collaboration with Ministries/Departments (multi-State/UT experience preferred).

• Capability to design data collection, consolidation, validation, reporting, and analysis mechanisms for apex-level decision-making.

• Hands-on experience with e-Governance programmes, including monitoring, evaluation, and delivery.

 Preferred skill sets: 

• Project and program management (planning, scheduling, risk/issue tracking)

• Government Process Re-engineering (AS-IS/TO-BE mapping, process optimization, digitization)

• Business analysis (requirements elicitation, documentation, UAT support)

• Strategic planning and roadmapping (prioritization, KPI definition)

• Change management and stakeholder engagement (communications, training, adoption)

• Solution assessment and gap analysis (fitment review, remediation recommendations)

• Cost–benefit and feasibility analysis (options appraisal, ROI)

• Data analysis and reporting to support decision-making

• Related e-governance consulting capabilities, etc.

Years of experience required: 

• 2-10 years of relevant work experience. 

Education qualification: 

• BE /BTech/MCA and MBA (or any equivalent full time management program of at least 12 months)

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Master of Business AdministrationDegrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Business Development, Management Consulting, Problem Analysis

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Architectural Engineering, Business Continuity, Cloud Architectures, Cloud Compliance, Cloud Infrastructure, Cloud Migration, Cloud Virtualization, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Creativity, Data Infrastructure, DevOps Practices, Disaster Recovery, Embracing Change, Emotional Regulation, Empathy, Google Cloud Platform, Hardware Troubleshooting, Hybrid Cloud {+ 31 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

March 5, 2026

Experience Level

Senior Level