Monitoring and Operations Trainee
BT Group
Work from Office
Full Time
Freshers onlyJob Description
Monitoring and Operations Trainee
About the role
The Service Delivery Advisor 1 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with full supervision.
What you’ll be doing
1. Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
2. Assists the team ahead of customers monthly service review meetings through collation of routine materials and documentation.
3. Assists in the review and progress assessment on continuous service improvement plans for each customer.
4. Assists in the collation of basic information and resources in supporting the development of the operational service improvement plan.
5. Acts to resolve routine problems for assigned customers well covered by existing procedures and with full supervision.
6. Assists teams in regularly contacting customers to promote standard products and services according to the needs of customers, in conjunction with the sales team and with full supervision.
Essential Skills / Experience
Desirable Skills / Experience
Our Package
Experience Level
Entry LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 0 to 1 years are eligible to apply for this job. You can apply for more jobs in Kolkata/Calcutta to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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