Technology Architect - Automation and Platform Solutions

Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : Microsoft Robotic Process Automation Advanced
Good to have skills : Automation Anywhere, Microsoft Power Apps
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or SaaS applications to meet evolving business requirements. This role requires managing application features, overseeing release processes, and ensuring the overall stability and performance of systems. The engineer works closely with various tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with multiple teams to address challenges and optimize application functionality is a key aspect of daily activities.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify process improvements and implement best practices within the team.
- Facilitate knowledge sharing and mentoring to support the growth of junior team members.
- Coordinate cross-functional communication to ensure alignment on project goals and deliverables.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Robotic Process Automation Advanced.
- Good To Have Skills: Experience with Automation Anywhere, Microsoft Power Apps.
- Strong understanding of robotic process automation concepts and best practices.
- Experience in designing, developing, and deploying automation workflows using Microsoft Robotic Process Automation Advanced.
- Ability to troubleshoot and resolve complex automation issues to maintain system reliability.
- Familiarity with integrating automation solutions with packaged or SaaS applications.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Microsoft Robotic Process Automation Advanced.
- This position is based at our Kolkata office.
- A 15 years full time education is required.