Process Developer - Invoice to Cash (Cash Applications)

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Process Developer, Invoice to Cash - Cash Applications

Responsibilities

•    Manage the cash application, relieving of receivables, and deduction creation of cash coming in through lock box and EFT with a target of 24 hours for both domestic and export customers.
•    Cash application and deduction creation for all manual, lock box and EFT receipts not automatically applied within 24 hours of receipt. 
•    Audit cash application process on auto cash to ensure financial integrity of receivables (invoices closed, and deductions created). 
•    Understand the negative impact to AMPS and data integrity issues if cash applied automatically is not audited. This also results in erroneous cash discounts and a negative impact on cash flow. 
•    Researches and responds to all internal/external requests related to the cash application processes (i.e. unapplied and misapplied payments.)
•    Posts complex payments and adjustments to client accounts including fees and discounts.
•    Application of cash for business region
•    Identification of “unknown” cash receipts and accurate application to appropriate receivable. 
•    Accountable for cash application compliance with Sarbanes Oxley. 
•    Ongoing maintenance of A/R customer accounts continuously identifying and correcting items that require re-coding on auto cash or can be linked to available cash on account. 
•    Clear understanding of Oracle Account Receivables and basic accounting principles with an understanding of our impact on Customer Development/AMPS. 
•    An ability to interpret customer documentation that can be vague at times and solve problems related to customer payments. 
•    Application of checks remittance to customers’ accounts under tight deadlines.  Remain current on the workload and redistribute assigned work if necessary. 
•    Must be willing to work overtime during peak periods, month end, and year end. 
•    Ability to deal with difficult internal and external customer situations requiring tact and professionalism 
•    Ability to analyze and problem solve
•    Accurate interpretation of vague remittance documentation
•    Ability to deal with system issues and missing bank files
•    Assists in month-end close as needed.
•    Time management ensuring all time targets met
•    Identify process improvements to improve customer behavior, cash processes, and auto cash match.
•    Share knowledge gained with Team Lead and Team.

Qualifications

Minimum qualifications

•    Bachelor’s degree in accounting, Finance, Business Administration, or a related field
•    2–4 years of experience in cash application or AR operations, preferably in a shared service or BPO.
•    Experience supporting US-based clients, ideally in the semiconductor or electronics manufacturing sector.
•    Prior experience handling distributor payments or working with high-volume transactions.
•    Proficient knowledge of ERP systems (e.g., PeopleSoft, Workday, SAP, Oracle, NetSuite) and bank platforms.
•    Proficient in Microsoft applications (Excel, Word, Outlook.)

Preferred qualifications

•    Familiarity with deductions management and collaboration with dispute resolution teams.
•    Knowledge of US GAAP, internal controls, and AR cash handling procedures.
•    Experience working in US time zones or overlapping shifts with US business hours.
•    Experience with Great Plains (specifically the Sales Module) is a plus.
•    Familiarity with lockbox processing, EDI remittance files, and customer portals (e.g., Ariba, Coupa).
•    Excellent attention to detail, accuracy, and reconciliation skills.
•    Intermediate to advanced Excel skills.
•    Proficient English communication skills (written and verbal).
•    Ability to work effectively under pressure and prioritize tasks in a deadline-driven environment.

Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.