S&C Global Network - AI - Conversational AI- Associate Manager

Job Title - S&C Global Network - AI - Conversational AI- Associate  Manager

Management Level: 8-Associate Manager

Location: Kolkata, KDC1A

Must-have skills: Conversational AI

Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices.

Job Summary:

This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.

Roles & Responsibilities:

Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency.

Professional & Technical Skills:

- Relevant experience in the required domain. 

- Strong analytical, problem-solving, and communication skills. 

- Ability to work in a fast-paced, dynamic environment.

Who we are looking for?
• Should have hands on experience with at least one Machine learning algorithm, Logistic Regression, Random Forest, K-Means Clustering.
• Fallout Analytics, NLP, Journey Analytics, Audio Personification, Customer analytics
• Concepts of Intent, Entity, Fallback Management and Context Management
• AI bot using Dialogflow/Rasa/EX/ES.
• Webhooks and Ngrok, programming language like Python, SQL – “Advanced Level”.
• Omni Channel Integration
• Regression Testing
• Node.js
• Understanding of CI/CD pipelines – “Advanced Level”.
• Experience with proposing solution architectures
• Experience in Contact Center AI/CCAI/ Call-Center/Conversational AI.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Additional Information:

- Opportunity to work on innovative projects. 

- Career growth and leadership exposure.

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