How much salary can I expect as a Trainee Customer Service Support Advisor in BT Group in Kolkata/Calcutta?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Trainee Customer Service Support Advisor in BT Group in Kolkata/Calcutta?

The candidate should have completed the required education and people who have 0 to 1 years are eligible to apply for this job. You can apply for more jobs in Kolkata/Calcutta to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

Is it a work from home job?

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Kolkata/Calcutta at apna.

Are there any charges or deposits required while applying for the role or while joining?

No work-related deposit needs to be made during your employment with the company.

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Trainee Customer Service Support Advisor

BT Group

Trainee Customer Service Support Advisor

BT Group

Kolkata/Calcutta

Not disclosed

Work from Office

Full Time

Freshers only

Job Description

Trainee Customer Service Support Advisor

Why this job matters

The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.

What you’ll be doing

1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
5. Participates in the continuous improvement activities to improve the customer service team processes.

The skills you’ll need

Complaint ManagementInformation ManagementCommunicationRequirements AnalysisContinuous ImprovementIssue ResolutionProblem SolvingBillingTime ManagementCustomer Relationship ManagementEscalation ManagementTechnical SupportDecision MakingGrowth MindsetStakeholder ManagementInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.