Academic Counsellor

Academic Counsellor – Roles & ResponsibilitiesPosition SummaryThe Academic Counsellor is responsible for guiding prospective and enrolled students regarding suitable courses, career opportunities, admissions, and academic progress. The role requires excellent communication, counselling, and follow-up skills to ensure student satisfaction and admission targets are achieved.

• Key Roles & Responsibilities
• 1. Student Counselling & AdmissionsCounsel prospective students regarding available courses, career prospects, eligibility criteria, and program benefits.
• Understand students' educational background and career goals to recommend appropriate programs.
• Convert inquiries into admissions through effective counselling and relationship-building.
• Conduct telephonic, online, and face-to-face counselling sessions.
• Explain course structure, fees, scholarship schemes, installment plans, and certification details.

• 2. Lead ManagementFollow up with inquiries received through websites, social media, walk-ins, referrals, seminars, and marketing campaigns.
• Maintain accurate records of leads, follow-ups, and admission status in CRM or reporting systems.
• Ensure timely response to all student inquiries.

• 3. Admission Process ManagementAssist students with application forms, document submission, fee payment, and enrollment procedures.
• Verify admission documents and maintain student records.
• Coordinate with accounts and academic departments for smooth admission processing.

• 4. Student Relationship ManagementBuild and maintain strong relationships with students throughout their learning journey.
• Address student concerns and coordinate with relevant departments for resolution.
• Ensure high student satisfaction and retention.

• 5. Academic CoordinationCommunicate class schedules, examination dates, assignments, and important academic updates to students.
• Monitor student attendance and participation.
• Encourage students to complete courses and certifications on time.

• 6. Career Guidance & Placement SupportGuide students regarding career opportunities in Clinical Research, Pharmacovigilance, Medical Coding, Regulatory Affairs, Medical Writing, and related domains.
• Assist students with interview preparation, resume building, and professional development activities.
• Coordinate with the placement team for job opportunities and placement activities.

• 7. Reporting & DocumentationSubmit daily, weekly, and monthly counselling reports.
• Track admissions, conversions, pending follow-ups, and revenue generated.
• Maintain confidentiality of student and organizational information.

• 8. Marketing SupportParticipate in seminars, webinars, workshops, educational fairs, and college visits when required.
• Support lead generation activities and promotional campaigns.
• Collect student testimonials and success stories.

• Key Performance Indicators (KPIs)
• Number of counselling sessions conducted.
• Lead-to-admission conversion ratio.
• Monthly admission targets achieved.
• Student satisfaction and retention rate.
• Follow-up efficiency and response time.
• Revenue generated through admissions.
• Required Skills
• Excellent communication and interpersonal skills.
• Strong counselling and persuasion abilities.
• Good knowledge of educational programs and career pathways.
• Basic computer and CRM proficiency.
• Ability to work under targets and deadlines.
• Professional attitude and student-centric approach.

Reporting ToAcademic Manager / Centre Head / Director

• Working Ethics
• Maintain professionalism and punctuality.
• Protect confidentiality of student and organizational information.
• Follow institute policies, processes, and code of conduct.
• Demonstrate integrity, accountability, and commitment to student success.