Client Relationship Executive

Company Description

Ikora is a dynamic and innovative company dedicated to providing cutting-edge solutions tailored to meet diverse industry needs. With a focus on delivering exceptional value, Ikora prides itself on a commitment to excellence and customer satisfaction. Our collaborative work environment fosters innovation and growth, allowing team members to thrive and make a tangible impact. Ikora is committed to creating and delivering forward-thinking solutions that empower clients to achieve their goals.

Role Description

This is a full-time, on-site role based in Lucknow for a Client Relationship & Sales Executive. The professional will be responsible for managing client relationships, driving sales growth, generating leads, and ensuring customer satisfaction. The role includes account management, drafting and negotiating contracts, and creating strategies to maintain and expand the client base. The Executive will collaborate with cross-functional teams to deliver tailored solutions to clients while meeting or exceeding sales targets.

Responsibilities

• Manage front desk operations and greet clients in a professional and well-groomed manner
• Handle walk-ins, inquiries, and trial bookings
• Deliver a premium and seamless client experience
• Call and follow up with leads to drive conversions
• Convert inquiries into trial sessions and memberships
• Maintain client and lead records
• Coordinate with internal team for smooth daily operations

Qualifications

• Minimum 3 years of experience in a client-facing / sales role
• Strong communication and interpersonal skills
• Presentable, well-groomed, and confident personality
• Comfortable with sales, calling, and follow-ups
• Ability to handle clients professionally and resolve queries
• Organized and detail-oriented

Requirements added by the job poster

• Bachelor's Degree

• 3+ years of work experience with Lead Management

• Working in an onsite setting

• 3+ years of work experience with Sales Execution

• 3+ years of experience in Sales