Mahindra And Mahindra Limited

Customer Care Manager - Spare Parts and Dealer Management

Mahindra And Mahindra Limited
Lucknow
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year

Job Description

Customer Care Manager

Responsibilities & Key Deliverables

  1. To achieve Spare part targets through dealers/distributors.
  2. Governance of Spare part centre.Identification of distributors.
  3. Identification of 3 S dealers (Sales, Service and Spares), upgrading existing dealers to 3 S dealers ensuring growth and development.
  4.  Scrutinize dealer financial health and do financial planning accordingly.
  5. Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of productparts as per dealer.Implementation of strategy/schemes for new product launch.
  6. Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.Liaison with the Head CCM Farm Machinery and the dealers.Management and training of field staff.

Preferred Industries

Facility Management

Education Qualification

Diploma in Engineering; Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture

General Experience

1 - 5 years of relevant experience in Harvesters and Implement business

Critical Experience

1-5 years of experience in Harvester and Implements business.Experience of 1 - 2 geography/demography.Good knowledge of farm sector, tractor and implements

System Generated Core Skills

Change Management
Communication Skills
Customer Relationship Management (CRM)
Market Penetration Strategy
Product Knowledge & Application
Team Management

System Generated Secondary Skills

Experience Level

Mid Level

Job role

Work location
Work locationLucknow, Lucknow, IN
Department
DepartmentFacility Management
Role / Category
Role / CategoryCustomer Support - Service Delivery
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year

About company

Name
NameMahindra And Mahindra Limited
Job posted by Mahindra And Mahindra Limited

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