Customer Delight Manager

Job Title: Customer Delight Manager

Company Name: Urjacart

Business: Waaree Distributor Partner

Location: Lucknow, Uttar Pradesh

Job Overview

Urjacart, an authorized distributor partner of Waaree, is looking for a Customer Delight Manager to ensure exceptional customer experience across the entire lifecycle—from onboarding to after-sales service. The role focuses on building strong customer relationships, resolving issues efficiently, and enhancing overall satisfaction in the solar energy segment.

Key Responsibilities

• Act as the primary point of contact for customers post-sales
• Ensure smooth onboarding and installation experience for solar projects
• Handle customer queries, complaints, and service requests promptly
• Coordinate with sales, technical, and operations teams for timely resolutions
• Monitor customer satisfaction and implement improvement strategies
• Maintain regular follow-ups to ensure service quality and retention
• Track and manage service tickets, complaints, and escalations
• Gather customer feedback and share insights with management
• Drive customer engagement and long-term relationship building

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Engineering, or related field
• 2–5 years of experience in customer service, relationship management, or after-sales support
• Strong communication and interpersonal skills
• Problem-solving mindset with a customer-first approach
• Ability to handle escalations and work under pressure
• Proficiency in MS Office and CRM tools

Preferred Profile

• Experience in solar/renewable energy industry
• Knowledge of rooftop solar installation process and service lifecycle
• Familiarity with handling B2B and B2C customers

Key Competencies

• Customer-centric mindset
• Strong coordination and follow-up skills
• Empathy and patience
• Attention to detail
• Process-oriented approach

Compensation & Benefits

·      Salary: CTC ₹3,00,000 per annum (3 LPA)

·      Incentives: Performance-based incentives applicable

·      Statutory Benefits: PF, ESI & Gratuity as per applicable laws

·      Medical Insurance: Health insurance coverage of ₹5,00,000